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Kristal's Paws and Cuddles, Ltd.: Policies and Procedures

1) MEET AND GREET:

  • All new clients are required to have a Meet and Greet prior to services being rendered.

  • Same day meet and greet appointments are not available.

  • Supplemental meet and greets are charged a fee of $25.00

2) RESERVATIONS:

  • To schedule service, reservation requests must be submitted via email at Kristalspawsandcuddles2020@gmail.com or via text at 336-780-7643. The office will confirm all service requests within 24 hours.. Your reservations are not considered confirmed, and on our calendar, until you receive an email confirming your reservation.

  • When requesting a pet care services, clients are required to supply the approximate time they will be leaving and returning home on the first and last day of their trip.

  • Clients requesting 1-3 visits per day are required to choose from the “Time Slot” options list for each visit.

3) SERVICES:

  • All of our services can be found on our website at: www.Kristalspawsandcuddles.com.

  • All of our services are done in our clients’ homes. We do not offer boarding services.

  • We do not offer same day or next day service for new clients.

  • Our pet taxi service is offered to existing clients only. (Currently not available.)

4) PAYMENT PROCEDURES:

Pet Sitting Clients

  • Paying by cash, check, cash app, Zelle, or Venmo: Payment, in full, is due on the last day of services. Please do not mail cash or checks to us.

On-going Daily Dog Walking Clients

  • An invoice will be emailed on once walks have been scheduled for that month. Payment is due prior to the first walk.

5) GRATUITIES

  • Not mandatory, but always appreciated.

  • If paying by cash, any dollar amount received, which is above the amount due on client’s invoice will automatically be considered a gratuity.

  • If paying by check, please indicate the amount of the gratuity on the memo line of the check.

6) PAYMENT METHODS ACCEPTED:

  • Cash, Check, Cash App, Venmo, Zelle

  • Checks should be made payable to Kristal’s Paws and Cuddles, Ltd..

  • There is a returned check fee of $30.00

7) HOLIDAYS

  • All holidays will incur a surcharge of $10.00 per visit for all services.

  • Thanksgiving, Christmas, and New Year’s reservations require a 50% deposit before reservations are considered confirmed and on our calendar.

8) DAILY MID-DAY DOG WALKING CLIENTS

  • Please alert Kristal’s Paws and Cuddles by 8:00AM if you must cancel your mid-day dog walk for that day.

  • Should a sitter arrive for a scheduled dog walk to find the client home and/or the dog(s) not home, without any notice of cancellation, client shall be charged in full for that visit.

9) REFUNDS:

  • NO REFUNDS ALLOWED

  • Clients who have paid for services not yet rendered and then cancel those services in accordance with our cancellation policy will receive a credit to their account to use for future reservations. Credits expire in one year from date of issue.

  • No credits shall be issued due to a late departure or an early return by the client.

10) JOB SHARING/MULTIPLE PET CAREGIVERS:  

  • Client agrees that when they hire Kristal’s Paws and Cuddles to care for their pets that ONLY Kristal’s Paws and Cuddles will be caring for their pets.

  • In order to provide your pets with the safest and most consistent care, Kristal’s Paws and Cuddles will not share pet care responsibilities with anyone who does not work for Kristal’s Paws and Cuddles, Ltd. This includes paid, as well as non-paid caregivers, like the client’s immediate family, friends, neighbors, relatives, and other professional pet sitting businesses.

  • If Kristal’s Paws and Cuddles is made aware of another care giver during the course of our visits, client acknowledges that Kristal’s Paws and Cuddles’ liability insurance will become null and void and client will not hold Kristal’s Paws and Cuddles responsible for any loss or damage to your home and/or pets during the entirety of our visit schedule.

11) INCLEMENT WEATHER:

  • In the event of inclement weather or natural disaster, client agrees to allow Kristal’s Paws and Cuddles to use their best judgment in caring for your pet(s). Kristal’s Paws and Cuddles will not be held liable for any damages or liabilities related to any such decisions. If we are unable to travel to your home due to unsafe road conditions or road closures, we will inform you ASAP.

  • Client agrees to have a backup plan, if necessary, should inclement weather temporarily prevent Kristal’s Paws and Cuddles from caring for your pet(s)

  • We always recommend leaving a key with a neighbor for these instances.

12) KEY STORAGE:

  • Client authorizes Kristal’s Paws and Cuddles to keep at least one set of house keys on file for purposes of entry to the home during scheduled service(s).

  • If your key is not picked up during our initial Meet and Greet, or you choose to not keep a key on file with us, Kristal’s Paws and Cuddles will make an additional trip to your home to pick up or drop off your key for $10/per visit. (Gas surcharges not included.) If you’d like to keep a key on file with us, and avoid these charges, we’re more than glad to do so. All keys are kept in a locked safe when not in use and are not marked with your name or address for your safety.                                   

13) HOME ACCESS:

  • It is the client’s responsibility to inform Kristal’s Paws and Cuddles if anyone else will have access to your home during our service period, i.e., house cleaners, realtors, maintenance/repair service providers, friends/family, etc. Please inform them that we will be there as well.

  • Client agrees to have a plan in place to keep pets secure on days that another individual or service provider will be entering your home.

  • Client agrees that should any pet escape the home when home has been accessed by anyone other than Kristal’s Paws and Cuddles, Kristal’s Paws and Cuddles will not be held liable for any consequences that result from said escape. This includes, but is not limited to, loss, injury, and death.

  • Client agrees that Kristal’s Paws and Cuddles shall not be held liable for any damages or loss incurred to your home on days when someone other than Kristal’s Paws and Cuddles has access to your home.

  • The liability waivers above do not apply to client’s emergency contact(s), as named in the client’s Pet Sitting Forms as having a key or code to enter the client’s home, with the understanding that said contact(s) will not be entering the client’s home during the entire term of Kristal’s Paws and Cuddles scheduled visits, unless called to the client’s home, by the client or a Kristal’s Paws and Cuddles representative, in the event of an emergency.

14) VACCINATIONS:

  • Client attests to the fact that all licenses and vaccinations required by the State of North Carolina, as well as the city and/or county in which they reside, are current according to law.

  • Client understands that, in case of a medical emergency, proof of rabies vaccination is required by all veterinarians before treatment will be rendered.

  • Clients may choose to have their pet(s) medical records and/or current vaccination certificates given to a Kristal’s Paws and Cuddles to keep with their client profile

15) EMERGENCY VETERINARY CARE: 

  • Kristal’s Paws and Cuddles  will provide transportation to and from your veterinarian’s office, within a 5-mile radius of client’s home. Exceptions may be made on a case-to-case basis.

  • If a pet becomes ill while under the care of Kristal’s Paws and Cuddles, every attempt will be made to contact the client immediately and directly.

  • If there are no instructions in the client’s profile for what to do in case of a medical emergency with their pet(s) and the client is unreachable, client authorizes Kristal’s Paws and Cuddles to use their best judgement for the safety and health of their pet(s). This may include the following:

    • Consulting with and transporting pet(s) to the client’s veterinarian, as listed in their profile.

    • Consulting with and transporting pet(s) to the closest emergency veterinarian.

    • Consulting with and transporting pet(s) to Kristal’s Paws and Cuddles personal veterinarian, Mebane Pet Clinic in Mebane, NC.

  • Client authorizes Kristal’s Paws and Cuddles to approve any emergency treatment recommended by the veterinarian up to the dollar amount client has specified on their Veterinary Release Form.

  • Client agrees to work with the veterinary practice directly concerning payment for any services rendered.

  • Client acknowledges there will be a fee of $50.00 charged by Kristal’s Paws and Cuddles, which covers round trip emergency transportation to/from the veterinarian, as well as staying with your pet(s) during any examinations and waiting for tests, as needed.

  • Client releases Kristal’s Paws and Cuddles from all liabilities related to transportation, treatment, and expense resulting from a medical emergency with your pet(s).

17) FULLY INSURED:

  • Kristal’s Paws and Cuddles is fully insured through Pet Care Insurance.

18) LIMITATION OF LIABILITY:

  • Kristal’s Paws and Cuddles agrees to provide all services in a reliable and trustworthy manner. In consideration of these services, client expressly waives all claims against Kristal’s Paws and Cuddles and its contractors, except for those arising from willful misconduct and negligence on the part of any Kristal’s Paws and Cuddles representative.

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